Shipping policy
Aethers & Co Shipping Policy
1. Order Processing Time
Order delivery time consists of two parts:
Processing time: Order review, quality inspection, and packaging. Usually completed within 1 business day.
If the package requires customs clearance/inspection or is delayed by carrier logistics services, delivery may be postponed. We appreciate your understanding.
How much is the shipping fee?
| Item | Detailed Description |
|---|---|
| Delivery Period | Monday to Friday, 9:00 AM to 5:00 PM (Hong Kong Time). No deliveries on weekends or public holidays. |
| Order Processing | Orders placed outside business hours or on holidays will be processed on the next business day. |
| Delivery Timeframe (Business Days) |
- Asia-Pacific: 3–5 business days - Europe, USA, Canada: 5–10 business days - Other Regions: 10–15 business days |
| Important Note | The above timeframes do not include customs clearance time, which may cause additional delays. |
| Possible Reasons for Delay |
1. Customs clearance 2. Public holidays, promotional periods, peak seasons, and major festivals 3. Pending payment authorization |
| Shipping Fee | All products are shipped free of charge. |
Note: The above timeframes are based on business working days and exclude weekends and statutory holidays. Actual delivery times may fluctuate slightly due to factors such as local logistics or customs procedures.
2. Logistics Carriers
We collaborate with trusted partners to safely deliver your products. Depending on global logistics efficiency and convenience, we may use the following or additional partners for "last-mile" delivery:
USPS, UPS, FedEx, DHL
Local high-quality logistics service providers
We will match you with the fastest and safest delivery route in real time through our logistics system to minimize the risk of package delays.
3. Tracking and Updates
To ensure you are always informed about your order:
Real-time tracking: After shipment, we will provide you with the tracking number via email or SMS, allowing you to monitor your order’s progress.
Status updates: If any abnormalities occur during transportation, we will contact you as soon as possible and assist in resolving the issue.
4. Shipping Issue Resolution
We understand that unexpected situations may arise during logistics, such as package loss or transportation damage:
Comprehensive protection: If your package is lost, damaged, or severely delayed, the Aethers & Co customer service team will provide replacement or refund support based on the specific situation.
Quick response: You can always email (service@aethersco.com) or call our customer service hotline for assistance. We adhere to the principles of fast and professional service to help resolve any issues.
5. Eco-Friendly Packaging
As an environmentally responsible brand, we adhere to the concept of sustainable development in packaging:
Recyclable packaging materials: Such as paper boxes, biodegradable buffers, etc., to minimize plastic usage.
Green commitment: We work with supply chain partners to promote eco-friendly practices, ensuring every purchase helps reduce the burden on the planet.
6. Exceptional Customer Support
If you have any delivery issues, special requests, or other questions:
Customer Service Email: service@aethersco.com
Working Hours Hotline: Feel free to call anytime during business days
The Aethers & Co customer service team is dedicated to providing you with prompt and professional assistance.
7. Special Promotions and Shipping Offers
During promotional periods, we occasionally provide customers with additional shipping discounts or special offers. You can follow the Aethers & Co official website or subscribe to our newsletter to receive the latest discount information as soon as possible.
8. Our Brand Commitment
Aethers & Co is committed to delivering high-quality products and an exceptional logistics experience, accompanying you every step of the way. Through eco-friendly packaging, community care, and attention to service details, we demonstrate our commitment to the world and society. We look forward to working with you to create a greener, more connected future.
Final Note: The above policies are regularly updated based on the latest delivery plans. If you have any questions or special circumstances, please contact the Aethers & Co customer service team promptly for the most accurate and effective assistance. Happy shopping!
Important Notes:
Your order may be shipped in multiple packages. If you do not receive all items in the first delivery, please do not worry—the remaining items will be sent in separate shipments.
Undelivered Package: If you do not receive your package within the estimated timeframe, please contact us. We will provide an updated delivery estimate and assist in resolving the issue.
Logistics Tracking: After shipment, the tracking number may take some time to become active in the courier’s system. If you cannot find the information on the courier’s website, please try again later.
If you have any questions, please email us at service@aethersco.com. We will respond as soon as possible.
